Refund policy
At Zentra Luxe, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 14 days of receiving your order, subject to the conditions below.
14-Day Return Period
You have 14 days from the date you receive your order to contact us and request a return.
To start a return, please contact us at:
Email: rehmannabdul400@gmail.com
Please include your order number, the item you wish to return, and the reason for the return.
Return Conditions
To be eligible for a return, the product should generally be:
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Unused and in its original condition
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In the original packaging, where applicable
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Complete with all accessories, parts, manuals, and included items
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In a condition suitable for resale
We may be unable to accept returns where a product has been damaged, heavily used, altered, or returned without its original components.
Faulty or Damaged Products
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photographs or video showing the issue.
We will review the situation and, where appropriate, arrange a replacement, repair, refund, or another suitable resolution.
Change of Mind
For eligible products, you may return an item within the 14-day period if you have simply changed your mind, provided the item meets the applicable return conditions.
Customers should take reasonable care of products while deciding whether to keep them. Where applicable, reductions in value may apply if an item has been handled beyond what is necessary to establish its nature, characteristics, and functionality.
Return Shipping
For a change-of-mind return, the customer may be responsible for the cost of returning the item to us.
For an item that is faulty, damaged on arrival, or incorrectly supplied, please contact us before sending anything back so we can provide the appropriate instructions.
Refunds
Once your returned item has been received and inspected, we will confirm whether your return is approved.
Approved refunds will generally be issued to the original payment method.
Please allow reasonable processing time for your bank or payment provider to reflect the refund in your account.
Original delivery charges, where applicable, may be treated in accordance with the applicable consumer rules and the circumstances of the return.
Items That May Not Be Eligible for Return
Certain products may not be returnable where permitted by applicable law, including products that are personalised, made to the customer's specifications, or sealed goods that are not suitable for return for hygiene or health-protection reasons once unsealed.
Any statutory consumer rights that apply to your purchase remain unaffected.
How to Request a Return
Please email:
with:
Order Number:
Product Name:
Reason for Return:
Photos/Videos: where relevant
We will then provide the next steps for your return.
Important
This policy does not limit or replace any mandatory consumer rights applicable in Ireland or the European Union. Where consumer law provides rights that are more favourable to the customer than this policy, those legal rights will apply.
Contact Us
Zentra Luxe
28, Newbrigr, Kildare, W12 YX23, Ireland
Email: rehmannabdul400@gmail.com
Phone: +353 83 844 7499